Results 1 - 25 of 129 find the latest itil white papers and case studies from leading experts browse through the directory of free itil publications. In this paper, first the itil framework is explained qualitative meta-synthesis research method applied for extracting success factors influence itil adoption is described then technology acceptance model (tam) and success factors as our research framework are accounted for finally, itil adoption model is represented. Research furthermore, this article gives an insight into the applied theories in it service management 1 introduction information technology service the goal of itil is the creation of value for customers and organizations through the provision of it services which are aligned with business strategy and meet business. Besides that paper outlines main phases of service desk implementation project as well as recommendations for prosperous realization of those phases also information about operation trends of service desks in latvia and its' comparison with analogous research from great britain can be found below keywords -itil.
Section 2 of the paper describes previous research papers from this area section 3 of the paper presents test environment for the development of a new itil framework which is basically billing system for x-play services of telecom operator section 4 of the paper presents a methodology wseas transactions on. Organizacija, volume 45 research papers number 1, january-february 2012 managing information technology services is becoming an increasingly difficult task to support the management of it ser- vices, different standards and methodologies have been developed itil (short for it infrastructure library) is the most. Interest in the it infrastructure library (itil) of system management best practices itil contains many kinds of management processes in this paper, we focus on the service deliv- ery area, which includes capacity, availability, and service level managements, and enhancements, we also plan to continue research. Pink elephant consultants are often asked the question: “can you provide me with the tangible benefits of itil” historically, this question has been difficult to answer since many of the benefits realized by adopting the best practices of the itil framework are often expressed as organizational or cultural it is always.
Governance in chinese smes, how they process the governance work and whether cobit 5 and itil, these two most popular frameworks, applied in chinese smes 13 purpose and research questions due to the specific characteristics of the smes like the enterprise culture, centralization structure, quick communication. Itsm nordic research workshop, april 5th 2016, stockholm given their topicality, itsm and itil are issues that would benefit from academic exposure the earliest academic study on itil adoption, as identified by a 2013 systematic literature review (iden and eikebrokk 2013) is a conference article. Edit article how to make the itil process review any it process has to be continuously reviewed in order to identify gaps and ways for improvement usually the processes are reviewed annually, as per management tasks triggered by too many negative responses from users, or after the external audit ( for example,.
Research is too big this paper only focuses on the impact of cloud computing in the itil service strategy processes and what factors that must be considered when implementing itil service process section iii briefly explains the cloud computing, it's service layers, and deployment model section iv defines itil service. Keywords itil, itsm, e-government infrastructure, service management itil framework permission to make digital or hard copies of all or part of this work for business research methods 8th ed new york: mcgraw-hill/irwin  evans, d, yen, d c 2005 e-government: an analysis for implementation: framework. Now that this long and rewarding process is almost behind me it's time to look back and see how i got here when i started this program i had no idea where it would lead or about the amount of work that would be needed to complete everything from the start the amount of work related to the thesis.
Mentorship during the completion of this research paper • to ms darelle van greunen, my co-supervisor for her professional and constructive guidance during the completion of this research paper • to mr stephen viljoen, operations manager of the ict services at nmmu for his support and inspiration in my studies and.
Over 90 percent of companies are estimated to use it service management ( itsm) frameworks, yet there is little research on their benefits to the information technology (it) department and the the objective of this paper is to gain an understanding on the benefits provided by the implementation of itil this study. Academic research regarding itil implementations is limited however surveys and case studies are beginning to appear academic research papers are rare, with most itil publications being produced by training and consultancy firms with potentially biased agendas these papers are usually marketed for it managers. While there are many claims made about the relationship between itil and it outsourcing, these claims still need further empirical research using data field of research, 089999 information and computing sciences not elsewhere classified herdc research category, e1 full written paper - refereed.